Returns & Refunds Policies
Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:
-Returned with all original accessories, paperwork, tags and gift boxes.
-Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
-All returns will be inspected by our Quality Assurance team before we can process a refund.
-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.
-Return shipping/handling fee is to be paid by buyers.
-Refunds take 3-5 business days to process.
-There will be a 10% restocking fee for all eligible returned items.
-Any damaged items or any items showing signs of wear will be rejected.
- We cannot allow returns or exchanges on "Final Sale" and "Customized" items.
To start a return, please email us.
All warranty service must be performed by Gold & Diamond Jeweler. The warranty is voided for any products opened or serviced by any other party.
Our product are 100% genuine and Warranty length is displayed on the item page on the website.
Warranty service will be provided by Gold & Diamond Jeweler under following conditions:
1) The warranty does not apply to:
Scratches or changes to the finish
The glass or crystal
The crown or stem
The case,strap or bracelet
Damages caused by excessive wear-and-tear & /or physical abuse
Damage resulting from wear under conditions exceeding the manufacturer’s water resistance limitations
Gold & Diamond Jeweler isn't responsible for merchandise that's not received or not returned in accordance with these terms.
2) The warranty does apply to:
Manufacturing defects
Watch movement
3) Gold & Diamond Jeweler will repair/ replace the product at our discretion, including the cost of all parts & labour during the warranty period.
4) All our diamond jewelry will come implied 3 month warranty covering against any manufacturer defects. Any manufacturer defects would be apparent in the 3 month time period. We have jewelers on site that can repair of if necessary replace the item. After the warranty period we offer repair services at nominal pricing as a service to our customers.
5) Warranty return parcels must be clearly shipped with a return form obtained by contacting Gold & Diamond Jeweler customer service via email at goldanddiamondjeweler@gmail.com. Parcels without invalid return shipping details will be refused.
6) Goods must be returned via traceable carrier, such as Fedex, UPS(United Parcel Service), USPS (United States Postal Services) with insurance & delivery prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss/damage in transit.Your satisfaction is our utmost priority. If for some reason, you are not satisfied with your purchase, you may send it back for a refund or exchange within 30 days of purchase date provided it meets the following criteria:
-Returned with all original accessories, paperwork, tags and gift boxes.
-Item must be in its original UNWORN condition and without any scratches, marks or blemishes.
-All returns will be inspected by our Quality Assurance team before we can process a refund.
-Items must not have been sized or adjusted in length on special requests by us or by a local jeweler.
-Return shipping/handling fee is to be paid by buyers.
-Refunds take 3-5 business days to process.
-There will be a 10% restocking fee for all eligible returned items.
-Any damaged items or any items showing signs of wear will be rejected.
- We cannot allow returns or exchanges on "Final Sale" and "Customized" items.
To start a return, please email us.
All warranty service must be performed by Gold & Diamond Jeweler. The warranty is voided for any products opened or serviced by any other party.
Our product are 100% genuine and Warranty length is displayed on the item page on the website.
Warranty service will be provided by Gold & Diamond Jeweler under following conditions:
1) The warranty does not apply to:
Scratches or changes to the finish
The glass or crystal
The crown or stem
The case,strap or bracelet
Damages caused by excessive wear-and-tear & /or physical abuse
Damage resulting from wear under conditions exceeding the manufacturer’s water resistance limitations
Gold & Diamond Jeweler isn't responsible for merchandise that's not received or not returned in accordance with these terms.
2) The warranty does apply to:
Manufacturing defects
Watch movement
3) Gold & Diamond Jeweler will repair/ replace the product at our discretion, including the cost of all parts & labour during the warranty period.
4) All our diamond jewelry will come implied 3 month warranty covering against any manufacturer defects. Any manufacturer defects would be apparent in the 3 month time period. We have jewelers on site that can repair of if necessary replace the item. After the warranty period we offer repair services at nominal pricing as a service to our customers.
5) Warranty return parcels must be clearly shipped with a return form obtained by contacting Gold & Diamond Jeweler customer service via email at goldbarjewler@gmail.com. Parcels without invalid return shipping details will be refused.
6) Goods must be returned via traceable carrier, such as Fedex, UPS(United Parcel Service), USPS (United States Postal Services) with insurance & delivery prepaid by the purchaser. Parcels shipped collect will be refused. The customer is liable for loss/damage in transit.
