We are committed to providing high-quality products and excellent service. Please read this policy carefully before placing an order.
Return Shipping Responsibility
Customers are responsible for return shipping costs.
The refund will be issued for the purchase price minus the actual outbound shipping, insurance, and signature confirmation costs incurred.
$1 - $299 $25
$300- $500 $25
$500- $1000 $70
$1000+ $100
Return Eligibility
Eligible items may be returned within 15 days of delivery, provided all conditions below are met:
- Items must be unused, unworn, and unaltered
- All original packaging, tags, certificates, and any complimentary items must be included
- Items must show no signs of wear, damage, resizing, or modification
Returns that do not meet these conditions will not be approved.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items marked Final Sale
- Customized, engraved, resized, or personalized items
- Gift cards
- Services, appraisal, or shipping charges
Order Fulfillment & Pricing Errors
For security and quality assurance, all orders are packaged and inspected under continuous video surveillance. This ensures accuracy and protects both our customers and our business.
While we make every effort to ensure pricing accuracy, errors may occasionally occur due to technical or human error. If an item is listed at an incorrect price or with incorrect information, we reserve the right to cancel or adjust the order prior to shipment. Customers will be notified promptly and issued a full refund for any amounts charged.
In situations where an item is temporarily unavailable and the customer is contacted and agrees to proceed with an alternative item, substitute, or delayed shipment, such orders are considered customer-approved. Any returns resulting from these circumstances are not considered our error, and return shipping costs will remain the responsibility of the customer.
Additionally, dissatisfaction based on personal preference, change of mind, sizing concerns, or expectations not explicitly stated in the product description does not qualify as our error.
We are not responsible for loss or damage to returns shipped using carriers or labels not provided or approved by us.
Condition Disputes
We document all items prior to shipment, including weight, condition, and serial/identifying characteristics when applicable.
Any claims of “item not as described” must relate to a material difference from the listing description — not buyer preference, size expectations, or misunderstanding of specifications clearly stated in the listing.
Refund Process
Once your return is received, our Quality Assurance team will inspect your shipment. If everything meets the conditions outlined above, we will credit your original payment method, excluding shipping and delivery charges, within 5–7 business days of receiving your return.
The refund will be issued for the purchase price minus the actual outbound shipping, insurance, and signature confirmation costs incurred.
Please note: we are not responsible for merchandise that is lost, damaged, or not returned in accordance with these terms.
Layaway & Reserved Orders
Items purchased through layaway or reservation programs are not eligible for full refunds. These items may be eligible for store credit or exchange, and a restocking fee may apply due to inventory being reserved for an extended period.
Watch Returns
Watch purchases may be returned within 3 days of delivery, provided the item is unused, unworn, and returned with all original packaging, tags, certificates, and documentation.
Watches showing signs of wear, damage, or water exposure will not be accepted. Returns missing original materials or documentation will be rejected.
Policy Enforcement
We reserve the right to refuse any return that does not comply with the terms above and to apply appropriate deductions where applicable.
All policies are subject to change without prior notice.
